QuickBooks Import Issues


Troubleshoot Online Banking Webconnect import issues and errors

When downloading or importing a .QBO file from a supported financial institution, an error message occurs (OL-222) or nothing happens.

  • Error: OL-222
  • "An error occurred while processing your online banking data."
  • "Your data was not imported in to QuickBooks."
  • "QuickBooks is unable to verify the Financial Institution information for this download."
  • No error


This article guides you through the basic troubleshooting steps to will help you isolate the cause of the problem and possibly resolve it.

Why this is happening

  • The qbo file provided by your financial institution contains an invalid information or formatting. QuickBooks cannot read the data from your Web connect (.qbo) file.
  • Your financial institution does not support import in to QuickBooks (fi.intuit.com).
  • You're trying to import a .qbo file in to an older version of QuickBooks that no longer supports the online banking service.
  • Your import file is not the correct file type. (.QFX, .IIF, .CSV, etc.) 

How to fix it

Intuit recommends several solutions for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.

  • Always make a backup of your Company file prior to any import.
  • As a standard troubleshooting step, switch to Register (Classic) mode to perform the same action.
  • If you get the same results, proceed to Solution 1.
    1. From the Edit menu, go to Preferences.
    2. On the left pane, choose Checking then click the Company Preferences tab.
    3. In the Bank Feeds section, select Classic Mode.
    4. Click Ok.
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