Issue: Capital One Bank/Credit Card asking for Token every time.
Explanation: Ledgersync is experiencing an issue with Capital One in that the Bank consistently asks for token. We have done extensive testing and it seems that in some cases Capital One recognizes that a "Server" is asking for a Bank/Credit Card connection and as a result is requesting a token as a secondary layer of security. Ledgersync takes security extremely seriously and therefore we only use reputable hosting providers that are secure.
As a result, "We Know" that asking a token is extremely inconvenient for you and this article addresses a solution.
Solution: The recommended solution to this problem is simply to have your client "ADD" your email as a recipient of the token. Username/Password is not passed over to you, rather just the ability for Capital One to send you (the accountant/bookkeeper) a token.
As a result, you can run a Capital One Account anytime and simply have the token sent to you.
** This entire process takes 3 minutes.
Please see the screen shot below on Capital One's web site to add your email as a recipient of the token.
1) Client logs into Capital One Bank/Credit Card web site
2) Click on Profile
3) CLICK EMAIL OR PHONE NUMNER - (We recommend email)
Please have the account owner (client) add in the email that you wish to receive the token. Best Practice we have seen is a shared internal email address (example- [email protected]).
To confirm- Just the Token will be sent to you, not username and password.